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question How do we make certain diamond standard brand parts fit the vehicle?
answer Our precision test fit process begins by measuring the OEM part on the vehicle dimensionally and visually. The OEM part is scanned and math data is checked in CAD during our reverse engineering process. In our tooling and pre production sampling we test fit and measure the DSB Alternative replacement part on the vehicle and against a check fixture which becomes the master. We build a final inspection fixture around the test fitted part that is approved by an independent lab. The part inspection fixture is used to measure production parts during production runs.

question How do we match the base materials used in OEM parts?
answer The OEM part is sent to an independent test lab and the material is tested for chemical and mechanical properties. From the test results a suitable material is identified and chosen for the DSB Alternative replacement part that matches these properties.

question What is the production and inspection process for diamond standard brand alternative parts?
answer All parts are manufactured by a TS/ISO manufacturer. Our inspection discipline of production begins with making a first piece before each run and lot checking it against the master check fixture for compatibility and fit. Thereafter we check a part on the final inspection fixture each half hour and the last piece from each of lot.

question How do we insure diamond standard brand parts are the latest OEM change level?
answer We subscribe to and review Mitchell manuals which updates us on changes each month. Depending on the nature of the change, for example we are notified of a part number change, we will purchase the new part and determine whether tooling either undergoes modification or new tooling, dies, check fixtures initiated.

question How do we handle a customer concern or complaint?
answer All complaints are investigated starting by contacting the distributor, and if possible the bodyshop to collect the facts. From this information we do an in depth investigation of root cause and corrective action. Depending on the nature of the part complaint we quarantine that inventory lot and do a thorough inspection and investigation.

question What is the difference between diamond standard brand alternative parts and aftermarket competitive parts?
answer Diamond Standard Brand Alternative parts are tested at MGA research corporation vs. both OEM and aftermarket competitors. The other aftermarket parts we have tested are not comparable to either DS Alternative parts or OEM in terms of material, safety or performance.

question What method of tracking is used in production and distribution of diamond standard brand parts?
answer Each part has a stamp and label to track them to a specific “lot” number. This lot number provides the traceability to the date of manufacture, coating/plating date as appropriate, and the material used to make it.

question What testing do you complete to make certain diamond standard brand parts perform like OEM?
answer Our quality blueprint for equivalency begins with material property testing followed by thickness validation and finally creating parts in the same shape and form as OEM. Our parts are subjected to vehicle test fits and against master check fixture inspections. E-coating and plating thickness are also equivalent to OEM specifications.

question What are the benefits to an insurance company for specifying diamond standard parts into a repair?
answer Significant cost savings vs. OEM parts are achieved without sacrificing vehicle safety or damageability. DSB Alternative parts are guaranteed to meet OEM in the areas of fit, form, function and SAFETY.